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Those still utilizing their old-school iPods for music and games may experience issues syncing their device with macOS Ventura. Apple may no longer sell these devices, but that doesn’t mean they don’t work fine. This article will provide solutions if your iPod is not syncing with macOS Ventura.
Understanding the Error
You may encounter a vague “unknown error” message when syncing. This error typically comes with the number 25170. While you might be tempted to look up this error number, it usually translates to “unknown error,” providing no additional insight.
You could wait for Apple to correct this issue in a forthcoming release of macOS Ventura or an upcoming version of macOS Sonoma. However, while we hope for a future resolution, this bug isn’t new in Apple’s history of sync issues.
A Temporary Solution
While we wait for Apple’s official resolution, a workaround seems to help some users in the short term.
Note: You must follow these steps exactly as described. Simply using Spotlight to search for “AMPDeviceDiscoveryAgent” will not work.
Locating the ‘AMPDeviceDiscoveryAgent’ File
- Go to the Finder and select “Go” from the top menu.
- From the dropdown, select “Go to Folder…”.
- In the prompt, type in ‘/System/Library/PrivateFrameworks/AMPDevices.framework/Versions/A/Support/AMPDevicesAgent‘ and hit “Go.”
- A new Finder window will open, showing a list of files.
- Search through these files to find one called ‘AMPDeviceDiscoveryAgent.’
Using the ‘AMPDeviceDiscoveryAgent’ File to Resolve the Issue
- Once you’ve found ‘AMPDeviceDiscoveryAgent,’ double-click it to open it.
- After it’s been launched, reconnect your iPod to your Mac.
This workaround does not guarantee a solution for all users, but it has proven effective for some. By executing these steps, you might be able to rectify the sync issues between your iPod and macOS Ventura.